Policies

If you are not completely satisfied with any product purchased from Miller's Sport Shop, please call us with your concerns and we will resolve any problem as soon as possible.

Return Policy

• If there is a need for exchange or return due to Miller's Sport Shop shipping of an incorrect size or color, or any other misunderstanding on the part of Miller's Sport Shop, please notify us of the problem within 10 days of merchandise receipt. We will issue you a UPS pickup for the product and either ship you the correct merchandise or refund the item's purchase price.

• Exchanges and returns of product for reasons beyond our control will be exchanged or refunded upon return receipt of the original merchandise within a period of 10 days. In the case of an exchange of product, the shipping cost of the replacement product will be the responsibility of the customer. In the case of a return of product, the shipping cost, if any, will be deducted from the refunded amount.

• Special orders of non-stock items may be subject to a restocking fee.

• Custom orders are non-refundable.
  
  Shipping Policy

• The following shipping charges will be calculated based upon the total dollar value of the order:
  
  $0-$19.99 -- $7.00 charge
  $20.00-$149.98 -- $11.00 charge
  Over $149.00 -- FREE
  STICKS & BAGS REQUIRE ADDITIONAL SHIPPING COST.
   (We will email your final shipping cost)

• We offer FREE ground shipping on all orders over $149 in the Continental US. Unfortunately, due to the size and cost of shipping some oversized equipment, (Sticks & Bags)...these are not included in this free shipping offer.

• When choosing a shipping method....
  Delivery times are calculated in business days. Weekends, holidays and the day of shipment does not count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival will be the following Tuesday.)

• The following table shows approximate shipping cost. If shipping other than standard ground please call so that we can quote you the appropriate shipping charge.

   

  Method	Charge	Delivery Time
  Ground	$7.50 - $9.50	5 - 7 Days
  3 Day Select	$15 - $45	3 Business Days
  2nd Day Air	$25 - $55	2 Business Days
  Next Day Air	$35 - $75	1 Business Day
  Sat Delivery Next Day	+$15.00	Next Day
  International	Call for price!	We will call with delivery time.

   

• ***Please note, UPS does not guarantee Residential Next Day deliveries!!!
  No refunds are provided for next day charges to residential addresses.

• Unless otherwise specified, your order will be shipped as follows:
  
  Continental US -- UPS Ground Service
  Alaska, Hawaii, APO, FPO -- US Postal Service
  Priority (Next or 2nd Day) -- UPS Air / Airborne Express
  International -- UPS International Service
  
  
  Delivery time will vary based on the following:
  
  
  In Stock Items

• Shipped within 24 hours from Mount Clemens, MI
  
  
  Out of Stock Items

• We will inform you of availability &
  estimated ship date.
  
  
  Special Orders

• Call for information.
  

Price Guarantee

Here at Millerssportshop.com, we try very hard to offer the highest quality hockey equipment at the best possible prices. Your continued support allows us to purchase equipment in such large quantities that we can offer the lowest possible prices. Occasionally, a lower price exists, in these cases please call us and we will do our best to offer you a comparable deal. Millerssportshop.com does NOT offer an expressed price match guaranteed.

 

We value your opinion. If you have information you would like to share with us or others about a specific product or tips for product performance. Please e-mail your comments and suggestions to miller4@tir.com or scottmiller@millerssportshop.com